We had a really bad vet experience when we took our dogs in this weekend. There were many, small things that added up at first to our disappointment. One being they were too rough with our lab. Granted she gets very scared and isn't the easiest to handle but they they were pulling her around by the sruff pretty rough and she yelped a few times. Then they said they were going to take into a back room. We said no way, thinkin if they were that rough right in front of us what are they gonna do when we're not there. Anyway, on top of that after having been there for over an hour just for a few shots we just paid and left cuz we wanted to get out of there. On the way home we noticed they charged us over $70 for "wellness exams" for both dogs together. We went in there for shots, not physicals. All they did was stick a thermometer up their bums, lift their gums to glance at teeth and look in eyes and ears with flashlight. That is worth over $70? We called back to question the bill and wanted to know why no one told us we would be charged for an exam. They put the "manager" on the phone who was the other main vet of the clinic that was not even involved in our apt at all. We tried to explain to him why we were unhappy and why we were questioning the exams. He was so rude and condisending, he told us we were "being ridiculous" for questioning the fees and that is their normal policy for first time clients. We said that's fine if that's policy but you need to communicate that to your customers so they know what to expect on their bill, no one told us about this policy. I've never heard a so called professional speak to someone the way he did. We let him know we were appauled with the way we were being treated and would let everyone we know not to come to his clinic to which he responded, "You'd better be careful what you say" What?? who says that? Is that some sort of threat? To top it off he hung up on us.
Anyway, I'm sorry this is so long, but is there anything we can do to report him??
